This Privacy Policy (“Policy”) describes how BharatNest Proptech Private Limited (“Company”, “we”, “us”, or “our”), a company incorporated under the Companies Act, 2013 and having its registered office at:

7-1-25A,B-Block,FNLeelaNagar,SRNagar,Begumpet,Hyderabad,Telangana,India

–500016,

collects, uses, discloses, and protects the personal data of users (“you”, “your”, or “user”) when accessing or using our digital platforms, including the Acrobuild CRM, Acrobuild SuperApp, and associated services (collectively referred to as the “Platform”).

By using Acrobuild, you agree to this Policy. If you do not agree, you may choose not to use our Platform.

1. LegalComplianceandScope

This Policy complies with:

• TheDigitalPersonalDataProtectionAct,2023(DPDP Act),
• The InformationTechnologyAct, 2000,
• TheInformationTechnology(ReasonableSecurityPracticesandProcedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and
• Otherapplicable Indian laws and regulations on data privacy and 

This Policy applies to all:

• Websitevisitors and app users,
• Registeredcustomers (developers, brokers, channel partners, buyers, and organizations),
• Endusers using Acrobuild CRM or SuperApp as part of a customer, project, or property workflow.

2. InformationWeCollect

We collect data to deliver effective CRM, sales, and customer-experience solutions, enhance product functionality, and power AI-driven analytics. The types of information include:

A. PersonalInformation

Data that directly identifies an individual, such as:

• Fullname, email address, phone number, designation, company name;
• Property-relateddetails, preferences, and transactions;
• Billingand payment details, PAN, GSTIN, and invoice 

B. SensitivePersonalDataorInformation(SPDI)

As defined under Indian law, this may include:

• Passwordsand authentication credentials;
• Financialdetails like bank account or UPI ID;
• Digitalsignatures, if used for agreement signing or registration;
• Identitydocuments shared for KYC or

C. Non-Personal&Technical Data

• Browsertype, IP address, device identifiers, and operating system;
• Logdata, timestamps, API requests, and feature usage metrics;
• Performancedata for debugging, optimization, and 

D. AIAnalytics&BehavioralData

Acrobuild uses artificial intelligence and machine learning for insights such as:

• Leadbehavioranalytics:tracking engagement, follow-ups, and conversion trends;
• Communicationanalytics:sentiment analysis from emails, messages, or call summaries;
• Salesforecastingandproductivityreports;
• Customerjourneymappingusing non-identifiable 

All AI analytics are performed on anonymizedorpseudonymizeddatasets, ensuring no individual identity is disclosed in AI model training or results.

E. DataSources

We collect data from:

• Informationyou provide during signup, demo requests, or onboarding;
• Data uploadedby customers into CRM (leads, buyers, broker info);
• Integrationswith emails, WhatsApp, calls, and messaging tools;
• System logs,feedback forms, and app 

3. Purposeof Data Collection

We process your data for legitimate business purposes, including:

• Toprovide and operate Acrobuild CRM and SuperApp features;
• Toenable lead management, booking, documentation, payment tracking, and customer service;
• Toanalyze usage patterns and enhance our AI algorithms;
• Tocommunicate product updates, invoices, and service alerts;
• Tocomply with legal, financial, and regulatory requirements;
• Todetect and prevent fraud, abuse, and unauthorized

We process data only on lawful bases — consent, contract performance, legal obligations, and legitimate interests.

4. Useof CookiesandTrackingTools

We use cookies, tags, and analytics tools to:

• Enhanceuser experience and navigation;
• Trackusage for analytics and personalization;
• Improveperformance and troubleshoot 

Users can disable cookies through browser settings, though some features may not function properly.

5. DataStorageandProcessing

• Allpersonal and application data is securelyhostedonDigitalOcean’sIndia- based servers within Indian data centers.
• Datais encrypted both intransit(TLS2+)and atrest(AES-256).
• Accessis restricted to authorized personnel only, protected by strong authentication and audit logging.

We do nottransferdata outsideIndia unless explicitly required and only after ensuring adequate safeguards and contractual protection in compliance with Indian law.

6. DisclosureandDataSharing

Your data may be shared only under the following circumstances:

A. ServiceProviders

With trusted third-party vendors who provide hosting, data storage, messaging (SMS/Email), and payment services — such as DigitalOcean, Razorpay, and Brevo (Sendinblue) — all of whom are bound by confidentiality and data-processing agreements.

B. Customers

Where you are a user of a builder’s or developer’s account, your data may be visible to that

organization for legitimate CRM purposes (e.g., project management, lead follow-up).

C. LegalorRegulatoryAuthorities

When required under Indian law, court orders, or lawful government requests.

D. BusinessTransfers

In the event of a merger, acquisition, or restructuring, user data may be transferred with adequate protection and notice.

We neversell orrentyour personal data to any third party for advertising or commercial gain.

7. AIDataEthicsandSecurity

Acrobuild’s AI framework follows strict governance:

• AImodels process only aggregated,pseudonymizeddata;
• Rawpersonal data is not used for direct training;
• Allautomated analytics are explainable, auditable, and reviewed periodically;
• Humanvalidation exists for AI-based decision outcomes (e.g., sentiment, predictions);
• Weadhere to responsible AI principles for fairness, transparency, and user 

8. Retentionof Data

We retain your data:

• Aslong as necessary to provide services or meet contractual obligations;
• Tocomply with applicable tax, accounting, and legal requirements;
• Foranalytics, anonymized retention may continue for product

Upon request or termination, your personal data is securely deleted or anonymized from our systems within a reasonable time, unless retention is required by law.

9. YourRightsUnderIndian Law

Under the Digital Personal DataProtectionAct,2023, you have the right to:

• Access andreview your personal data;
• Requestcorrection, completion, or deletion of inaccurate data;
• Withdrawconsent for processing (subject to contractual and legal limitations);
• Restrictor object to specific processing activities;
• Filea complaint with the DataProtectionBoardofIndia if your rights are

Requests can be made via email to our Data Protection Officer (DPO) as mentioned below.

10. DataSecurityPractices

We follow reasonablesecuritypracticesandproceduresas per Rule 8 of the SPDI Rules:

• Dataencryption (AES-256);
• Firewalledand access-controlled infrastructure;
• Two-factorauthentication for admin access;
• Regularvulnerability assessments and penetration testing;
• Periodicemployee training on cybersecurity and privacy;
• Disasterrecovery and data-backup measures on Indian

In the event of a data breach, we will notify affected users and authorities within a reasonable timeframe, as required under law.

11. Children’sPrivacy

Acrobuild is not designed for individuals under the age of 18. We do not knowingly collect or process data from minors. If such data is identified, it will be deleted immediately.

12. Third-PartyLinksandIntegrations

Our Platform may include links to external websites, integrations, or APIs (e.g., WhatsApp, payment gateways, or bank APIs). We are not responsible for their privacy practices. Users are advised to review third-party privacy policies before using such services.

13. ChangestoThisPolicy

We may update this Policy periodically to reflect legal, technical, or business developments.

Revised versions will be posted on our website with the updated “Last Updated” date. Continued use of our Platform after such updates constitutes acceptance of the revised Policy.

14. ContactInformation

For any privacy-related concerns, data-access requests, or complaints, please contact:

Data Protection Officer (DPO) BharatNestProptechPrivateLimited

7-1-25A, B-Block, F N Leela Nagar, SR Nagar, Begumpet, Hyderabad, Telangana, India – 500016

• ▼Vʌ□□Email:chetan@acrobuild.ai

! Contact:+91-7770004070 / +91-7770008212

15. GoverningLaw and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana, India.